Care fundamentals
The heart of the work: dignity, culture, communication and boundaries.
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Elder Dignity & Person-Centered Care
How to provide support that respects who someone is, not just what they need.
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Cultural Humility and Multilingual Service
How to serve a family across Arabic, English, French, and Spanish in a way that fits how they actually live at home.
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Communicating with Older Adults
Listening, speaking, and responding clearly when memory, hearing, or vision has changed.
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Working with Older Adults Day-to-Day
Active listening, dignity in routine moments, and reading a refusal for what is underneath.
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Communicating with Families
Open and close a visit, decline kindly, route worries to the advocate, and write a note the family will actually read.
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Professional Boundaries and Self-Care
Maintaining healthy limits with clients and families, and managing the emotional weight of this work.
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When Something Goes Wrong
The gray-area judgment skill: telling an incident from an emergency, knowing who to call, and leaving a shift safely when you need to.
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Privacy, Consent, and Confidential Information
How to handle the private details of an older adult's home with the same care you would want for your own family.