How it works
One visit, one ride, one errand, on three phones
From the request to the review, as the family, the provider and the Family Advocate each see it, stage by stage. Nothing happens to your loved one that you cannot see.
Service Categories
Which phones to show
Whose phone first
Best on a larger screen, where the three phones sit side by side.
Stage 1 of 11
Request
The family books. Nobody is assigned yet. The provider sees it as an offer they can take; the advocate sees a row on the household's record and has nothing to do unless nobody answers.
The family's visit page: booked, awaiting a provider, and what happens next.
The provider's Offers page: the same visit as an offer, with the distance from their base and the languages, and Accept or Not this one.
The advocate's household page: the booking is a row, Pending. It reaches their queue only if no provider responds in time.
The people and amounts are examples, in Canadian dollars. Real prices depend on your loved one's area and the options you choose, and you always see the full price before you confirm.
See it from your side
Family
Arranging care for a parent?
Create your household, add your loved one and book the first visit. You see every stage the family phone shows here.
Start as a family
Provider
Deliver care?
Offers, one tap per stage, the service amount confirmed at the door, paid directly. The provider phone is your day.
Become a provider
Family Advocate
Coordinate care for households?
You watch what the family watches and hear only when something needs you. The advocate phone is your caseload.
Become a Family Advocate